When something goes wrong, we’re on your side.

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At WK Professional Risks, we know that the true test of your insurance isn’t the premium — it’s how your claim is handled.

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That’s why we provide proactive, hands-on support throughout the claims process. From first notification to final resolution, our team will guide you every step of the way, ensuring your claim is handled fairly, swiftly, and with minimal disruption to your business.

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What We Do When a Claim Arises

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Whether you’re facing a formal claim, a solicitor’s letter, or a situation that could escalate, we’re here to advise you.

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Here’s how we support you:

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• Step-by-step guidance on what to do and when

• Notification to insurers with all necessary details

• Drafting assistance for notification letters, timelines, and supporting evidence

• Liaison with insurers, loss adjusters, and legal representatives

• Regular updates on claim progress and insurer responses

• Advice on strategy, including settlements, mitigation, and defence options

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We know how insurers think — and how to present your case effectively.

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When Should You Tell Us?

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It’s not just about when a formal claim is made. Most professional indemnity policies require you to notify:

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• Any claim or demand for compensation

• Any circumstances that might give rise to a claim

• Complaints or threats of legal action

• Errors, omissions, or disputes that could lead to liability

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If you’re unsure, tell us anyway. We’d always rather you notify early than risk breaching your policy conditions.

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What Happens After Notification?

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Once a claim or circumstance is notified:

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1. We liaise with your insurer to confirm receipt and ensure coverage is considered.

2. You’ll be assigned a claims handler, and, where appropriate, panel solicitors may be appointed.

3. We’ll remain your point of contact throughout — chasing responses, flagging issues, and keeping your case moving.

4. If settlement is required, we’ll work with you to protect your interests and negotiate the best possible outcome.

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Why Clients Rely on Us

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• Specialist claims experience across construction, surveying, legal, and financial professions

• Trusted by insurers and underwriters to handle complex matters professionally

• We understand the commercial impact of claims — and help you manage it

• You’ll never be left to deal with insurers alone